Refund Policy

Product: CosmicWriter desktop software
Developer: Mark Cox / Cosmic Horizons
Contact: [email protected]

Our Commitment

We want CosmicWriter to work for you. If you run into a problem we can't fix, we'll make it right.

7-Day Satisfaction Guarantee

If CosmicWriter fails to run on your system and we are unable to resolve the issue within a reasonable timeframe, you may request a full refund within 7 days of purchase.

To qualify:

• Your request must be submitted within 7 days of the original purchase date.
• You must contact us first at [email protected] and allow us a reasonable opportunity to help resolve the issue.
• Your system must meet the minimum requirements (Windows 10/11 or macOS 12+, internet connection for license validation and AI API calls).

EU / EEA Customers — 14-Day Statutory Right

If you are located in the European Union or European Economic Area, applicable consumer law provides a 14-day withdrawal period from the date of purchase. Where this statutory right conflicts with our 7-day policy above, the 14-day period governs for EU/EEA customers. To exercise this right, email [email protected] with subject line CosmicWriter Refund Request within 14 days of purchase.

Please note: by checking the agreement box at checkout and receiving your license key, you consent to immediate delivery of digital content. Under EU Directive 2011/83/EU, this consent may limit the right of withdrawal if the software has been used to generate and publish content. If you have not yet used the software, the 14-day withdrawal right applies in full.

When Refunds Are Not Available

• More than 7 days have passed since purchase (14 days for EU/EEA customers).
• The license key has been activated on two (2) machines (both activation seats have been used).
• The request is due to a change of mind rather than a technical failure (except where EU/EEA statutory rights apply).
• The software was used to generate and publish content (except where EU/EEA statutory rights apply).

How to Request a Refund

1. Email [email protected] with subject line: CosmicWriter Refund Request
2. Include your Gumroad order number and the email address used at purchase.
3. Describe the issue you encountered.

We will respond within 2 business days. Approved refunds are processed through Gumroad and typically appear within 5–10 business days depending on your payment method.

Questions

Email [email protected] — we're happy to help.